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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shakti Shakti

Shakti Shakti

January 21, 2026

5  out of  5
rating by Shakti Shakti
"The staff at this Lafayette, Ca office is always very helpful whenever I have reached out to them with a question, etc. Shawna and Sarah go above and beyond to help! Thanks everyone!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Brittany Colón

January 14, 2026

5  out of  5
rating by Brittany Colón
"shawna and all team members have done an amazing job, they’re really about serving their customers, and helping them with their needs, they are really good at answering questions n concerns, i have never have to more than two minutes for them to answer the phone they pick up immediately n it’s hard these days to be on top of everything, they do an excellent job!"
We responded:
"Thanks for the kind words Brittany. I am glad we are doing a good job for you and your insurance needs. We appreciate you! "
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Diana Spieker

January 9, 2026

5  out of  5
rating by Diana Spieker
"Maribel was really helpful in getting our Tesla added to our existing policy. I was panicked, needed to drive it immediately and she quickly and violently efficiently got everything taken care of. Thanks!!"
We responded:
"Congrats on the new car & thank you for taking the time to leave this positive review for Maribel. We appreciate you!"
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Timothy Ross

January 8, 2026

5  out of  5
rating by Timothy Ross
"If want great service then contact Jake & his team! Jake, Kelly & the staff are knowledgeable & always quick to respond."
We responded:
"Thanks Timothy! "
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Melissa Fusco

January 6, 2026

5  out of  5
rating by Melissa Fusco
"Maribel (in the office) was super-helpful when I called to ask State Farm to notify my new mortgage company of my required coverage. Thanks! 👍"
We responded:
"Hi Melissa, Thanks for your continued business and for taking the time to recognize Maribel’s good work. We appreciate you!"
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v v

December 23, 2025

5  out of  5
rating by v v
"Maribel’s assistance was outstanding in helping my brother and I keep our coverage at a much lower rate. The savings were substantial. She was patient, professional, and made the transaction hassle-free. I would highly recommend Maribel at State Farm!"
We responded:
"Thank you for taking the time to give Maribel a shout out. She is amazing and we are so grateful for her. Thanks also for your continued business. We appreciate you!"
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Tyler Volk

December 11, 2025

5  out of  5
rating by Tyler Volk
"Kelly recently helped me insure customers of mine who were moving to Arizona. She was communicative, timely, and professional. I look forward to working with Kelly in the future!"
We responded:
"Thanks for taking the time to leave this review Tyler. We appreciate you and look forward to continuing to work with you too!"
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Pat Schultz

November 9, 2025

5  out of  5
rating by Pat Schultz
"Maribel was so helpful in getting my coverage to actually reflect what was in my home. I really the time she spent with me."
We responded:
"Hi Pat, I am glad to hear we gave you the time and attention your insurance portfolio deserves. Thanks for your continued business. "
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Fiona Zhang

October 23, 2025

5  out of  5
rating by Fiona Zhang
"I’ve been with Maribel from Jake’s office for several years, and their customer service has always been outstanding. Maribel is always responsive, professional, and helpful with all my car and home insurance inquiries and renewal services. I really appreciate her support and dedication — highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alexander Pineda

October 15, 2025

5  out of  5
rating by Alexander Pineda
"Working with Shawna from Jake’s office on a mutual client was a great experience. She’s professional, knowledgeable, and always willing to help. Shawna communicates clearly and made everything easy and stress-free. She went the extra mile by ensuring the customer was well taken care of for the state-to-state transfer. Highly recommend her for dependable and friendly support!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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mary klemm

October 6, 2025

5  out of  5
rating by mary klemm
"Jake’s staff, Shawna was so helpful, professional and friendly. She took care of everything in a few minutes. I really appreciated such outstanding service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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C

August 30, 2025

5  out of  5
rating by C
"Maribel is amazing. Thank you"
We responded:
"We’re thankful for your feedback! And we agree that Maribel is amazing! If there is anything else we can do to help, please let us know!"
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Drako

August 20, 2025

5  out of  5
rating by Drako
"Awesome people with outstanding customer service, kelly is the best!"
We responded:
"Thank you! We are so pleased you are a happy policyholder and agree there are awesome people on the team! Thanks for trusting us with your insurance business. "
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Patty Bishop

August 20, 2025

5  out of  5
rating by Patty Bishop
"This is a shout out to our recent experience with Maribel Palma in your Lafayette office. My husband and I needed some detailed information in a timely manner. She not only helped us on the spot, but thanks for her vast knowledge, she did so in a most professional way, along with such a great attitude. She is a real asset to the office, very customer-focused. Way to go Maribel!"
We responded:
"Patty, Thank you so much for sharing about your recent experience with Maribel. I am so pleased her professionalism, efficiency and attitude met your expectations. Thanks again for taking the time to share about this experience!"
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Cole Madril

August 20, 2025

5  out of  5
rating by Cole Madril
"Service was great! Everyone is always going out of their way to help you understand and get what is needed for your situation."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mackenzie Gilbert

August 20, 2025

5  out of  5
rating by Mackenzie Gilbert
"Amazing agency! Kelly is the best"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Nathalie Kim Lieber

Nathalie Kim Lieber

July 28, 2025

5  out of  5
rating by Nathalie Kim Lieber
"Jake and his team are REALLY great, gave unbiased advice on Fair Plan and what do do about fire insurance, had solutions for us. Maribel is REALLY great, responsive and stayed on top of me when I needed it to make sure we didn't lapse and were covered. Highly recommend and we renewed everything (they do bulk discounts too). THANKS"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kristi Marie Steinmetz

July 19, 2025

5  out of  5
rating by Kristi Marie Steinmetz
"The best, most compassionate team, especially when it comes to helping you take care of your loved ones!"
We responded:
"Thank you taking the time to review us. I am especially pleased to see you call us compassionate. It is one of our core values and we try our best to live it out in every interaction. "
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Alexandro Vega

July 11, 2025

5  out of  5
rating by Alexandro Vega
"Every time I call, text, or email requesting help with my policy they always respond promptly and they make sure I get all my questions answered. Great team all around!"
We responded:
"Thank you Alexandro. We are grateful for you. "
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Val Bagala

July 2, 2025

5  out of  5
rating by Val Bagala
"Wonderful experience and show a real caring for their customers.Great company.Shawna was terrific!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Alfonso Martinez

June 19, 2025

5  out of  5
rating by Alfonso Martinez
"You guys are awesome. Tried your competition and you guys rock! Keep up the great work."
We responded:
"Thank you! My State Farm team and I are happy to be your good neighbor & love hearing we've done a good job for you!"
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Michael Esperanza

March 20, 2025

5  out of  5
rating by Michael Esperanza
"Crystal gave really great customer service and went above and beyond of my needs. She really helped me out during my time when I needed the most. She gave me information about why customers stay in State Farm which would interest me to stay here in the long run. Thank you so much for everything’! She deserves a promotion!"
We responded:
"Thank you for taking the time to share your thoughts! We agree - Crystal is amazing! We’re so pleased to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dingyu Zhou

January 20, 2025

5  out of  5
rating by Dingyu Zhou
"With them for years. Alway great service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lisa Duncan

November 7, 2024

5  out of  5
rating by Lisa Duncan
"Hi I would like to express how nice and helpful My State Farm Agency is. Every time I call they've helped my out and they don't delay to get anything sent. I am really lucky to have had them as my insurance agent. I can't tell you how great they have been."
We responded:
"Thank you Lisa! We are so glad to hear we’ve done a good job for you and are lucky to have you on board!"
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Plasma Heat

September 12, 2024

5  out of  5
rating by Plasma Heat
"Customer Service means so much to me and Kelly made me feel like a valued customer. She made everything nice and simple. Im a happy customer !!"
We responded:
"So great to see another wonderful review for Kelly. Our entire team is committed to always doing all we can to make you, and all our policyholders, feel this way. "