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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dorothy Janson

Dorothy Janson

May 5, 2026

5  out of  5
rating by Dorothy Janson
"I hit a very deep pothole Sunday 5/3 that literally shredded the front passenger tire. Drove slowly the mile to the winery and called State Farm for roadside service. All the details were relayed via a report link. I called to verify where I was in the large parking lot. In less than 10 minutes I got an email notice with Agero's arrival time (21-51 minutes). Second notice, maybe from Agero, verified the 21 minutes and I think he even arrived a few minutes early. When he came up the drive, I was standing by the car waving. He was even concerned about having to block some cars while he worked, but the one blocked told him not to worry .. "she needs a new tire". Smiles all around. I didn't check my watch but the job probably took around 15 minutes. We shook hands and he drove off. What started as a bad pot hole experience, ended with smiles all around."
We responded:
"Dorothy, So glad you had such a positive experience! Thanks for your business and for taking the time to leave this glowing review. We appreciate you!"
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Shawna White

April 29, 2026

5  out of  5
rating by Shawna White
"I want to give a shout out to State Farm insurance office out of Fayetteville because every time I call no matter who answers always helps me. I’m forgetful. I am late sometimes and whoever answers always helps me get back on track. They’re Patient understanding and Shawna I want to give a special thank you to you. From my experience, State Farm has our best interest at heart to be insured. This is what every insurance company should operate off of genuine care."
We responded:
"Thank you Shawna!"
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Sandra Erickson

April 28, 2026

5  out of  5
rating by Sandra Erickson
"Maribel and Dawn have been so helpful with my insurance needs! I am grateful for all the help… they make me feel like they are very happy to work with me!"
We responded:
"Hi Sandra, I am so pleased to hear you have had such a positive experience with Maribel and Dawn. They bring a wealth of experience and consistently deliver with superb customer service. Thanks for taking the time to write this review - and for the faith and confidence you place in us. "
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Myland Hui

April 21, 2026

5  out of  5
rating by Myland Hui
"Great knowledgeable service and always accessible!"
We responded:
"Myland, Thank you for taking the time to leave this review - and for your. many, many years of business. We appreciate you and your family. "
Profile photo of Elaine S

Elaine S

April 9, 2026

5  out of  5
rating by Elaine S
"How great it is to say that I am insured with Jake from State Farm! Really great service from him and his associate, Dawn."
We responded:
""Jake from State Farm" does have that special ring to it, doesn't it! LOL. Thanks for your business and so pleased to see Dawn has done a fantastic job for you. "
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Irene Lara

March 17, 2026

5  out of  5
rating by Irene Lara
"Thank you to Maribel for guiding us through the process of buying life insurance. She made everything easy to understand and answered our questions clearly. We truly appreciate her help."
We responded:
"Irene, I am so glad to see we were able to help you with your life insurance. I am pleased Maribel made it easy to understand to give you the confidence to move forward. If there is every anything else you need - Maribel, the team and I are all here for you. "
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Frances Coates

March 13, 2026

5  out of  5
rating by Frances Coates
"Jake and his team are great. Erika is very professional, quick to find answers and pleasant to talk to. Erika has always been kind to me and helps me through a lot of stuff and goes that extra mile."
We responded:
"Frances, Thanks for taking the time to leave this review. You are right about Erika - professional, pleasant, supportive, all the things. Thank you for your continued business. "
Profile photo of CISCO GONZALEZ

CISCO GONZALEZ

March 12, 2026

5  out of  5
rating by CISCO GONZALEZ
"Maribel is very professional and helpful, she explains things in detail where we can actually understand it. I really like there life insurance policy, its a great investment. I recommend them to my family and friends."
We responded:
"Cisco, Thanks for taking the time to provide feedback on your experience with Maribel. I am pleased, but not surprised, to see you have had such a positive experience with her. Thank you for the confidence you have placed in us with your life insurance. We are grateful to be able to take care of this for you. "
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Michelle

March 12, 2026

5  out of  5
rating by Michelle
"State Farm manages ALL of my needs: Vehicles, House, Life Policy / Beneficiaries ... everything, because i trust them more than anyone. I work exclusively with Kelly because she has earned my trust. My children and I trust her with our insurance (safety) and our financial future security. We respect so much how much she knows, so much experience, such a strong skill set, all wrapped up in the kindest, most compassionate, realistic, personable, authentic, genuine human EVER. Thank you State Farm !"
We responded:
"Michelle, What a beautiful review and tribute to Kelly. We agree, she is a very special part of our team! Compassionate, personable, authentic, knowledgeable - all of those describe her so well. Thank you for your business and for the faith and confidence you place in us. "
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Isaac Gonzalez

March 11, 2026

5  out of  5
rating by Isaac Gonzalez
"Maribel is amazing she’s always so helpful."
We responded:
"Isaac, We agree! Thanks for taking the time to leave this feedback. "
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Robert Marino

March 10, 2026

5  out of  5
rating by Robert Marino
"Joni was great. Helpful? Efficient and courteous. A pleasure."
We responded:
"Robert, Thank you for taking the time to leave this positive review. Joni brings some superb experience and customer care to the table. Glad you had such a good experience with her and out office. "
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Kari Cox

March 9, 2026

5  out of  5
rating by Kari Cox
"Sarah is wonderful to work with. She helped me with an auto quote today and provided excellent customer service. Friendly, reliable and efficient. 5 stars!"
We responded:
"Kari, Thanks for taking the time to leave this review. Sarah IS wonderful to work with and I am so pleased she was reliable and efficient throughout. "
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Bonnie O.

March 7, 2026

5  out of  5
rating by Bonnie O.
"Maribel is an outstanding professional who listens well and tries to help as much as she can with my insurance needs. My house insurance has significantly increased due to The California Fair Plan's expensive fire coverage. Maribel is guiding me in the process to obtain various discounts for this plan. I am very impressed by her dedication to her clients. Thank you, Maribel! Gratefully, Bonnie"
We responded:
"Bonnie, Thanks for taking the time to leave this review. I really appreciate you acknowledging Maribel's listening skills. I agree she has a gift to listen, hear people well, and move on to solutions. The Fair Plan is a real challenge for so many and we will do all we can to support you and others through this. Thanks again for the thoughtful review. "
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Jeanie Garcia

March 6, 2026

5  out of  5
rating by Jeanie Garcia
"Thank you, Sarah Vasquez , for getting me a quote on auto insurance. My whole experience was professional and enjoyable. I would recommend Sarah at State Farm Insurance for all your insurance needs!"
We responded:
"Thank you Jeanie! So pleased to hear you had such an enjoyable quoting experience. It's what we - and Sarah - are aiming for!"
Profile photo of Omar Esa

Omar Esa

March 6, 2026

5  out of  5
rating by Omar Esa
"Shawna was super helpful and got my account for my home and car policies squared away!!"
We responded:
"Amazing! Glad to hear Shawna did such a good job for you on your home and car policies. We appreciate your business and are here for you. "
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carol hickey

March 4, 2026

5  out of  5
rating by carol hickey
"I have been insured by State Farm at this Lafayette, California office since the mid 70’s which is a testimony of my satisfaction, confidence. I highly recommend Jake and his staff of professionals for all of your insurance coverage."
We responded:
"Carol, Thanks for your kind and thoughtful words. We appreciate you and your loyalty - both to State Farm and our team. "
Profile photo of Jeremetrius O'Claire

Jeremetrius O'Claire

February 27, 2026

5  out of  5
rating by Jeremetrius O'Claire
"Jake and team is awesome!"
We responded:
"Thank you! We appreciate you taking the time to leave this feedback. Feels so good to be recognized as "awesome"!"
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Joni Hartford

February 24, 2026

5  out of  5
rating by Joni Hartford
"Wonderful place with Wonderful people"
We responded:
"Thank you Joni!"
Profile photo of Avery Luttropp

Avery Luttropp

February 24, 2026

5  out of  5
rating by Avery Luttropp
"Everyone at the office is kind and helpful but Shawna deserves a special shoutout. I have a unique vehicle situation and went above and beyond to get it figured out. I really appreciate her dedication and cheerful demeanor."
We responded:
"Avery, Thanks for taking the time to leave this review and leave such a special shoutout for Shawna. She often goes above and beyond, and always maintains such a positive attitude throughout. We are lucky to have her on the team!"
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Maribel Palma

February 23, 2026

5  out of  5
rating by Maribel Palma
"Love working with this office."
We responded:
"Thank you!"
Profile photo of Shakti Shakti

Shakti Shakti

January 21, 2026

5  out of  5
rating by Shakti Shakti
"The staff at this Lafayette, Ca office is always very helpful whenever I have reached out to them with a question, etc. Shawna and Sarah go above and beyond to help! Thanks everyone!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Brittany Colón

Brittany Colón

January 14, 2026

5  out of  5
rating by Brittany Colón
"shawna and all team members have done an amazing job, they’re really about serving their customers, and helping them with their needs, they are really good at answering questions n concerns, i have never have to more than two minutes for them to answer the phone they pick up immediately n it’s hard these days to be on top of everything, they do an excellent job!"
We responded:
"Thanks for the kind words Brittany. I am glad we are doing a good job for you and your insurance needs. We appreciate you! "
Profile photo of Diana Spieker

Diana Spieker

January 9, 2026

5  out of  5
rating by Diana Spieker
"Maribel was really helpful in getting our Tesla added to our existing policy. I was panicked, needed to drive it immediately and she quickly and violently efficiently got everything taken care of. Thanks!!"
We responded:
"Congrats on the new car & thank you for taking the time to leave this positive review for Maribel. We appreciate you!"
Profile photo of Timothy Ross

Timothy Ross

January 8, 2026

5  out of  5
rating by Timothy Ross
"If want great service then contact Jake & his team! Jake, Kelly & the staff are knowledgeable & always quick to respond."
We responded:
"Thanks Timothy! "
Profile photo of Melissa Fusco

Melissa Fusco

January 6, 2026

5  out of  5
rating by Melissa Fusco
"Maribel (in the office) was super-helpful when I called to ask State Farm to notify my new mortgage company of my required coverage. Thanks! 👍"
We responded:
"Hi Melissa, Thanks for your continued business and for taking the time to recognize Maribel’s good work. We appreciate you!"